OSS Support Engineer

Hitachi, Ltd.; Crystal Springs (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Hitachi Energy is seeking an Onsite IT Support Specialist in Crystal Springs, MS to be the face of IT support for a manufacturing environment. You will resolve issues, deploy devices, train users, and manage IT assets on site.

The role emphasizes initiative, collaboration, and continuous improvement, with opportunities to expand technical expertise while serving a global leader in sustainable energy solutions.

Qualifications

• Formal IT qualification, technical diploma, degree, apprenticeship, or equivalent experience.
• Minimum of 2 years of professional IT support experience.
• Experience supporting users within a manufacturing environment.
• Knowledge of ServiceNow, Microsoft 365, Windows, iOS, and asset management tools.
• Strong communication skills in English and ability to work independently.
• ITIL 4 and/or Lean Six Sigma certifications are preferred.

Responsibilities

• Provide hands-on IT support on-site for issues requiring on-site assistance.
• Deliver, configure, and deploy ready-to-use computers and devices.
• Guide users with practical training on common IT tools and services.
• Manage inventory of IT hardware, accessories, and related assets.
• Conduct regular stock checks and maintain accurate asset records.
• Coordinate device shipments, returns, and equipment movements.
• Manage warranty claims and vendor interactions for hardware repairs.
• Support collaboration spaces, meeting rooms, and end-user technology needs.

Skills

ServiceNow

Microsoft 365

Windows

iOS

Asset management

English communication

Independent work

Education

IT qualification/technical diploma

Job description

Job Description

Are you a hands-on technology professional who enjoys solving problems, supporting people, and keeping operations running smoothly? Join Hitachi Energy as an Onsite IT Support Specialist in Crystal Springs, Mississippi, and play a vital role in delivering exceptional IT support within a dynamic manufacturing environment.

In this highly visible role, you'll be the trusted face of IT support, working directly with employees to resolve technical issues, deploy and maintain devices, and ensure users have the tools they need to be successful. From troubleshooting hardware and software challenges to coordinating logistics and managing IT assets, every day brings new opportunities to make a meaningful impact.

You'll thrive in an environment that values initiative, collaboration, and continuous improvement while providing opportunities to expand your technical expertise and professional growth. If you are passionate about technology, committed to delivering excellent customer service, and eager to contribute to a global leader advancing sustainable energy solutions, we'd love to hear from you.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Provide hands-on support for IT issues requiring on-site assistance.


• Deliver, configure, and deploy ready-to-use computers and devices.


• Guide users with practical training on common IT tools and services.


• Manage inventory of IT hardware, accessories, and related assets.


• Conduct regular stock checks and maintain accurate asset records.


• Coordinate device shipments, returns, and equipment movements.


• Manage warranty claims and vendor interactions for hardware repairs.


• Support collaboration spaces, meeting rooms, and end-user technology needs.

Your Background

• Formal IT qualification, technical diploma, degree, apprenticeship, or equivalent experience.


• Minimum of 2 years of professional IT support experience.


• Experience supporting users within a manufacturing environment.


• Knowledge of ServiceNow, Microsoft 365, Windows, iOS, and asset management tools.


• Strong communication skills in English and ability to work independently.


• ITIL 4 and/or Lean Six Sigma certifications are preferred.

More About Us

• Join a global technology leader committed to advancing a sustainable energy future.


• Grow your career through ongoing learning, development programs, and international opportunities.


• Collaborate with diverse teams in an inclusive culture that values innovation, wellbeing, and continuous improvement.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.