Factory IT Service Delivery Lead

Hitachi, Ltd.; Crystal Springs (MS); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Tuition reimbursement

Parental leave

Job summary

Hitachi Energy is seeking a Factory IT Site Delivery Manager at the Crystal Springs, MS factory to act as the IT partner for site leadership. You will guide end-to-end IT service delivery on site, ensuring reliable infrastructure, applications, and cybersecurity aligned with business goals.

You will lead local IT professionals, manage vendors, and drive governance in a dynamic factory environment, delivering IT build projects and securing network connectivity.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 5+ years of experience in Information Technology.
• 2+ years in an IT leadership or management role.
• Experience supporting manufacturing or industrial environments.
• Project management experience for complex initiatives.
• Strong communication skills in English; additional local language skills valued.

Responsibilities

• Lead IT service delivery for assigned factory sites.
• Serve as the primary IT escalation point for the business.
• Ensure effective ticket management, triage, and resolution.
• Deliver and support onsite IT infrastructure and applications.
• Oversee local IT governance, security, and cybersecurity response.
• Manage IT demand intake and prioritize business requirements.
• Lead IT build and improvement projects at site level.
• Coordinate IT vendors and global delivery teams.
• Plan and control site IT budget and costs.
• Enable secure machine and network connectivity.

Skills

IT Leadership

Communication in English

Manufacturing IT experience

Education

Bachelor's degree in CS/Engineering

Tools

ServiceNow

Microsoft DevOps

Microsoft Azure

SAP S/4HANA

MS Office Suite

SharePoint

Teams

Outlook

Job description

Hitachi Energy is seeking a Factory IT Site Delivery Manager at the Crystal Springs, MS factory to act as the IT partner for site leadership. You will guide end-to-end IT service delivery on site, ensuring reliable infrastructure, applications, and cybersecurity aligned with business goals.

You will lead local IT professionals, manage vendors, and drive governance in a dynamic factory environment, delivering IT build projects and securing network connectivity.