Onsite & Remote IT Desk Engineer

Slipstream IT; North Carolina; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k match

Comprehensive health, dental, vision

Life insurance

Long-term disability (LTD)

Discretionary PTO

Job summary

Slipstream Life Sciences in North Carolina is seeking an IT Support Specialist to install and configure hardware and software, respond to tickets, and document the support process. You will provide onsite and remote assistance, set up workstations, and manage end-user devices across Windows and Mac OS.

The role requires strong customer service, excellent communication, and the ability to work under pressure in a collaborative team.

Qualifications

• Onboarding and offboarding management.
• Strong organizational and time management skills.
• Excellent verbal and written communication.

Responsibilities

• Install and configure hardware and software.
• Respond to tickets in accordance with SLA guidelines.
• Record, track and document the help desk process through to resolution.
• Provide onsite and remote end-user support.
• Set up new workstations and account setups.

Skills

Customer service

Communication skills

Networking knowledge

MS Office suite

Team collaboration

Tools

ServiceNow

Ticketing systems

Job description

Slipstream Life Sciences in North Carolina is seeking an IT Support Specialist to install and configure hardware and software, respond to tickets, and document the support process. You will provide onsite and remote assistance, set up workstations, and manage end-user devices across Windows and Mac OS.

The role requires strong customer service, excellent communication, and the ability to work under pressure in a collaborative team.