Onsite Deskside Engineer - San Diego, California

Slipstream IT; California (MO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k match

Health benefits

Life insurance

LTD

Discretionary PTO

Job summary

Slipstream Life Sciences is seeking an on-site IT support technician to provide deskside support for end-user hardware, peripherals, and devices at client sites. You will handle L1 tickets, follow SLA protocols, and assist with software configuration and troubleshooting to keep users productive.

You will coordinate with Service Desk and vendors, assist with onboarding and offboarding, manage device provisioning and inventory, and support meeting rooms and office technology.

Responsibilities

• Perform on site deskside technical support for end user hardware peripherals and devices
• Handle and resolve tickets escalated from the L1 Service Desk adhering to defined SLA response times and handoff protocols
• Provide application support including troubleshooting configuration and end user assistance for approved software
• Perform uninstallation and reinstallation of approved software applications in accordance with Clients change control procedures
• Support employee onboarding and offboarding including device provisioning imaging configuration and collection
• Coordinate with Service Desk agents and third party vendors to ensure seamless end to end resolution
• Provide first line support for meeting room conference room printer display multimedia and related office technology with escalation to appropriate client or vendor owner as required
• Support workspace and employee technology readiness for new hires transitions and workspace changes including approved device setup handoffs swaps pickups and onsite coordination
• Perform approved physical device lifecycle and onsite inventory activities including returned device intake asset validation ready to use inventory and breakfix spare maintenance replacements shippingreceiving coordination and routing for reissue repair preservation or disposition as applicable
• Maintain required device status location custody handoff and disposition records in Client designated asset systems in accordance with approved lifecycle requirements
• Provide operational coordination and agreed service reporting for onsite activity including demand inventory readiness recurring issues open escalations and service performance information

Job description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach Our solutions are designed exclusively for emerging pharma and biotech organizations Slipstreams industry leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission Led by a leadership team that has been together for over 10 years you will join a proven team culture and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth

Responsibilities

• Perform on site deskside technical support for end user hardware peripherals and devices
• Handle and resolve tickets escalated from the L1 Service Desk adhering to defined SLA response times and handoff protocols
• Provide application support including troubleshooting configuration and end user assistance for approved software
• Perform uninstallation and reinstallation of approved software applications in accordance with Clients change control procedures
• Support employee onboarding and offboarding including device provisioning imaging configuration and collection
• Coordinate with Service Desk agents and third party vendors to ensure seamless end to end resolution
• Provide first line support for meeting room conference room printer display multimedia and related office technology with escalation to appropriate client or vendor owner as required
• Support workspace and employee technology readiness for new hires transitions and workspace changes including approved device setup handoffs swaps pickups and onsite coordination
• Perform approved physical device lifecycle and onsite inventory activities including returned device intake asset validation ready to use inventory and breakfix spare maintenance replacements shippingreceiving coordination and routing for reissue repair preservation or disposition as applicable
• Maintain required device status location custody handoff and disposition records in Client designated asset systems in accordance with approved lifecycle requirements
• Provide operational coordination and agreed service reporting for onsite activity including demand inventory readiness recurring issues open escalations and service performance information

Benefits

• 401k match
• Comprehensive group health dental vision benefits
• Life insurance
• LTD
• Discretionary PTO
• Salary 70000 75000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation or identity national origin genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws Slipstream makes hiring decisions based solely on qualifications merit and business needs at the time This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer