Onsite IT Support Engineer – 6-Month Contract (Palo Alto)

iSoftStone; Palo Alto (CA); On-site; USD 48,216 - 59,236; Full time

Job summary

iSoftStone, Inc. is looking for an Associate IT Support Engineer for a 6-month contract in Palo Alto, California. The role involves maintaining office network infrastructure and providing tiered technical support to employees.

The ideal candidate would have 2-3 years of IT support experience, knowledge of both Windows and macOS, and a solid understanding of networking and cloud-based office suites. This position is fully onsite and requires fluent English communication skills.

Qualifications

• 2-3 years of experience in IT Support or Systems Administration.
• Proven ability to troubleshoot Windows and macOS.
• Solid understanding of networking concepts and cloud platforms.

Responsibilities

• Maintain and troubleshoot office network infrastructure.
• Provide direct on-site IT support for staff.
• Coordinate with external vendors for troubleshooting and procurement.
• Monitor daily data backup tasks and ensure effective security.

Skills

IT Support

Helpdesk

Windows and macOS troubleshooting

Networking concepts (TCP/IP, LAN/WAN)

Cloud-based office suites (Office 365, Google Workspace)

Fluent English communication

Job description

iSoftStone, Inc. is looking for an Associate IT Support Engineer for a 6-month contract in Palo Alto, California. The role involves maintaining office network infrastructure and providing tiered technical support to employees.

The ideal candidate would have 2-3 years of IT support experience, knowledge of both Windows and macOS, and a solid understanding of networking and cloud-based office suites. This position is fully onsite and requires fluent English communication skills.