Associate IT Support Engineer

iSoftStone; Palo Alto (CA); On-site; USD 48,216 - 59,236; Full time

Job summary

iSoftStone, Inc. is looking for an Associate IT Support Engineer for a 6-month contract in Palo Alto, California. The role involves maintaining office network infrastructure and providing tiered technical support to employees.

The ideal candidate would have 2-3 years of IT support experience, knowledge of both Windows and macOS, and a solid understanding of networking and cloud-based office suites. This position is fully onsite and requires fluent English communication skills.

Qualifications

• 2-3 years of experience in IT Support or Systems Administration.
• Proven ability to troubleshoot Windows and macOS.
• Solid understanding of networking concepts and cloud platforms.

Responsibilities

• Maintain and troubleshoot office network infrastructure.
• Provide direct on-site IT support for staff.
• Coordinate with external vendors for troubleshooting and procurement.
• Monitor daily data backup tasks and ensure effective security.

Skills

IT Support

Helpdesk

Windows and macOS troubleshooting

Networking concepts (TCP/IP, LAN/WAN)

Cloud-based office suites (Office 365, Google Workspace)

Fluent English communication

Job description

Position

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Palo Alto, California!

This is a 6-month contract role which will be 100% onsite in Palo Alto, CA.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Daily IT & Network Operations: Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).
• Employee Technical Support (L1/L2): Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
• Resolve hardware, software, and system access issues in a timely manner.
• Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
• Data Backup & Basic Security: Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

Qualifications

• Two-three+ years of hands‑on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Communication: Fluent in English (reading, speaking, and writing) with excellent customer service and problem‑solving skills.

Primary Location Pay Range: $35 to $43/hour W2

Equal Opportunity Employer

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.