Onsite IT Support Engineer

Olmec Systems, Inc.; Denville (NJ); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with company matching

Responsible Time Off Policy

Job summary

Olmec Systems, a New Charter Technologies company, seeks an onsite IT Support Engineer at the client’s HQ in New Jersey. You’ll troubleshoot Windows, Microsoft 365, and basic networking, while delivering white-glove service to end users.

Work with a local MSP team, collaborate with remote engineers on escalations, and document all activity in the ticketing system. This role blends hands-on IT support with strong customer communication.

Qualifications

• 1-3 years IT support experience (MSP or corporate).
• Experience with Windows 10/11, Microsoft 365 and basic Active Directory tasks.
• Understanding of basic networking concepts.
• Ability to troubleshoot hardware and software issues efficiently.
• Strong customer service and ability to explain IT solutions to non-technical users.
• Experience working with C-Suite executives.
• Proactive and resourceful mindset.
• Preferred: CompTIA A+ or similar certification.

Responsibilities

• Provide onsite IT support for users at the client’s HQ office.
• Troubleshoot Windows desktop/laptop issues, software applications, and basic networking.
• Assist with Microsoft 365 account setup, email issues, and cloud-based applications.
• Support printers, peripherals, and conference room technology.
• Handle basic network troubleshooting (Wi-Fi, VPN, and connectivity issues).
• Collaborate with senior engineers for escalations and complex issues.
• Document all work performed in the IT ticketing system.
• Deliver a high level of customer service, ensuring users feel supported and valued.

Skills

IT support experience

Windows 10/11

Microsoft 365

Active Directory basics

Basic networking

Customer service

C-Suite experience

Proactive mindset

Tools

Ticketing systems

Remote support tools

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

As an Onsite IT Support Engineer, you will be the go-to IT resource at the client’s office, providing day-to-day technical support for workstations, software, basic networking, and Microsoft 365 environments. This role requires a mix of technical troubleshooting, excellent communication skills, and the ability to provide white-glove support to end users.

You’ll be part of a larger MSP team but will work independently onsite, collaborating with remote engineers when needed. If you enjoy solving IT issues, working face-to-face with users, and being a key part of a company’s technology operations, this is the perfect opportunity!

Key Responsibilities:

• Provide onsite IT support for users at the client’s HQ office.
• Troubleshoot Windows desktop/laptop issues, software applications, and basic networking.
• Assist with Microsoft 365 account setup, email issues, and cloud-based applications.
• Support printers, peripherals, and conference room technology.
• Handle basic network troubleshooting (Wi-Fi, VPN, and connectivity issues).
• Collaborate with senior engineers for escalations and complex issues.
• Document all work performed in the IT ticketing system.
• Deliver a high level of customer service , ensuring users feel supported and valued.

What We’re Looking For:

• 1-3 years of IT support experience (preferably in an MSP or corporate environment).
• Experience with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Understanding of basic networking concepts (IP addressing, Wi-Fi, VPNs, DNS).
• Ability to troubleshoot hardware and software issues efficiently.
• Strong customer service skills and ability to explain IT solutions to non-technical users.
• Experience working with C-Suite executives. We are looking for a professional and polished extension of our team within our client’s office.
• A proactive and resourceful mindset with a passion for technology.

Preferred Qualifications (Not Required but Nice to Have):

• CompTIA A+ or similar IT certifications.
• Familiarity with ticketing systems and remote support tools.
• Previous experience working onsite at a client office.

Benefits and Compensation

• Medical, Dental, and Vision Insurance Benefits
• 401K with company matching
• Responsible Time Off Policy
• Compensation range of $62,000 - $70,000 base salary depending on experience

Olmec Systems, a New Charter Technologies company, has been providing the highest quality managed IT support services since our inception in 1996. We measure our own success by every client’s success, and nothing makes us happier than to be judged by the company we keep.

Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients. Olmec is renowned for its strong focus on customer service, process-driven methodologies, and long-term strategic planning for our customers.

We encourage our employees to share their ideas for improvement as we continue to strive towards being the best company we can be, a creative environment that encourages collaboration and teamwork among colleagues.

Olmec, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Olmec recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.