Onsite IT Support Desk Technician — Grow with MSP

The 20 MSP; Iowa (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Certification reimbursement

Advancement opportunities

Job summary

The 20 MSP is seeking an Information Technology Support Desk Technician to deliver in-office IT support for our clients. The role requires handling tickets, diagnosing hardware and software issues, and documenting each interaction with care. Strong attention to detail and the ability to follow SOPs are essential.

This 100% onsite position offers weekday hours, comprehensive benefits, and opportunities for advancement within a growing nationwide MSP.

Qualifications

• IT fundamentals or equivalent experience.
• 1+ year of professional help desk experience.
• A+ certification or equivalent training.

Responsibilities

• Identify, analyze, and resolve common technical issues in workstations, devices, and software.
• Manage ticket queue to ensure timely resolution.
• Provide customer support using remote connection software.
• Document interactions thoroughly for each ticket.
• Follow SOPs and KB articles to drive resolutions.
• Meet or exceed KPI goals.
• Troubleshoot VPN, desktop, server, hardware, and line-of-business issues.

Skills

IT Fundamentals

Help Desk

Phone support

Education

A+ Certification

Tools

Ticketing System

Remote Connection Software

Job description

The 20 MSP is seeking an Information Technology Support Desk Technician to deliver in-office IT support for our clients. The role requires handling tickets, diagnosing hardware and software issues, and documenting each interaction with care. Strong attention to detail and the ability to follow SOPs are essential.

This 100% onsite position offers weekday hours, comprehensive benefits, and opportunities for advancement within a growing nationwide MSP.