MSP IT Support Specialist — Remote & Onsite Expert

NexTech; Detroit (MI); Hybrid; USD 42,000 - 66,000; Full time

Job summary

NexTech is seeking an IT Support Specialist to deliver remote and on-site technical assistance for desktops, laptops, printers, phones, servers, and networks. You will log tickets, build relationships with clients, and guide issues to resolution with a focus on reliability and clear documentation.

Applicants should have 4+ years in computer support, familiarity with MSP tools such as Autotask, Datto, and ITGlue, and a degree in technology or equivalent experience.

Qualifications

• 4+ years computer support experience preferred.
• MSP experience preferred.
• Knowledge of Autotask, Datto RMM, ITGlue a plus.

Responsibilities

• Provide remote and onsite technical support to end users.
• Log and track issues from identification to resolution.
• Install, configure, troubleshoot Windows operating systems and software.

Skills

Windows OS

Active Directory

TCP/IP

Customer service

Troubleshooting

Remote support

Education

Associates degree or higher in technology

Tools

Autotask

Datto RMM

ITGlue

Job description

NexTech is seeking an IT Support Specialist to deliver remote and on-site technical assistance for desktops, laptops, printers, phones, servers, and networks. You will log tickets, build relationships with clients, and guide issues to resolution with a focus on reliability and clear documentation.

Applicants should have 4+ years in computer support, familiarity with MSP tools such as Autotask, Datto, and ITGlue, and a degree in technology or equivalent experience.