Onsite IT Support Coordinator & Tech Trainer

Bain & Company, Inc.; Los Angeles (CA); Sur place; USD 60 000 - 73 000; Plein temps

Avantages offerts par ce poste

Annual discretionary bonus

401(k) plan with employer contribution

Comprehensive benefits package

Résumé du poste

Bain & Company, Inc. is seeking a TSG Support Coordinator to be the primary contact for employees facing IT issues in Los Angeles. You will troubleshoot hardware and software, manage user accounts, support deployments, and help ensure our systems operate effectively.

This in-office role requires strong problem-solving, customer service, and teamwork to deliver an exceptional end-user experience in a demanding environment.

Qualifications

• Demonstrated interest and aptitude in technology and technical problem-solving.
• Experience in a customer service or technical support environment.
• Strong troubleshooting and analytical problem-solving capabilities.
• Strong communication skills and a confident, self-motivated approach.
• Strong time management and prioritization skills, with the ability to manage multiple requests simultaneously.
• Ability to remain calm and think clearly under pressure.
• Strong team orientation and willingness to support colleagues in delivering an excellent customer experience.
• Experience managing and prioritizing service requests and escalations.
• Experience creating and maintaining documentation, processes, and procedures.

Responsabilités

• Serve as a primary point of contact for employees experiencing IT-related problems and requests.
• Install, configure, and upgrade software and operating systems.
• Investigate, troubleshoot, and resolve hardware and software issues.
• Maintain accurate inventory, repair, and activity records.
• Apply and reinforce TSG guidelines and policies.
• Manage user accounts and permissions.
• Partner with other TSG colleagues to test new applications and upgrades.
• Coordinate off-site repairs with external vendors.
• Monitor backups and periodically test backed-up data.
• Support the supervision and training of junior TSG team members.
• Lead end-user technology training programs.

Connaissances

Tech problem-solving

Customer service

Troubleshooting

Communication

Time management

Work under pressure

Team oriented

Service requests management

Documentation

Outils

Remote support tools

Description du poste

Bain & Company, Inc. is seeking a TSG Support Coordinator to be the primary contact for employees facing IT issues in Los Angeles. You will troubleshoot hardware and software, manage user accounts, support deployments, and help ensure our systems operate effectively.

This in-office role requires strong problem-solving, customer service, and teamwork to deliver an exceptional end-user experience in a demanding environment.