IT Support Coordinator | Tech Services Expert

Bain & Company, Inc.; Denver (CO); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Base salary + discretionary bonus

401(k) plan with employer contribution

Premium medical, dental, vision

Paid time off and holidays

Life and disability insurance

Fitness reimbursements

Job summary

Bain & Company, Inc. is seeking a TSG Support Coordinator to serve as the primary IT support contact for Denver employees. You’ll troubleshoot issues, manage accounts, deploy technology, and ensure systems run smoothly in a fast-paced, results-driven environment.

The role emphasizes problem-solving, strong communication, and training responsibilities, with in-office work five days weekly at the Denver office. Competitive benefits apply.

Qualifications

• Interest and aptitude in technology and technical problem-solving.
• Experience in a customer service or technical support environment.
• Strong troubleshooting and analytical problem-solving abilities.
• Clear communication and self-motivation, with multitasking capability.
• Ability to stay composed and organized under pressure.
• Team-oriented mindset and willingness to support colleagues.
• Experience prioritizing service requests and escalations.
• Experience creating and maintaining documentation and processes.

Responsibilities

• Serve as primary point of contact for employees with IT issues and requests.
• Install, configure, and upgrade software and operating systems.
• Investigate and resolve hardware and software problems.
• Maintain inventory, repair, and activity records.
• Apply and reinforce TSG guidelines and policies.
• Manage user accounts and permissions.
• Collaborate with TSG colleagues to test applications and upgrades.
• Coordinate off-site repairs with external vendors.
• Monitor backups and test data restore periodically.
• Supervise and train junior TSG team members.
• Lead end-user technology training programs.

Skills

Technical problem-solving

Customer service

Troubleshooting

Communication skills

Time management

Calm under pressure

Team orientation

Service request management

Documentation

Job description

Bain & Company, Inc. is seeking a TSG Support Coordinator to serve as the primary IT support contact for Denver employees. You’ll troubleshoot issues, manage accounts, deploy technology, and ensure systems run smoothly in a fast-paced, results-driven environment.

The role emphasizes problem-solving, strong communication, and training responsibilities, with in-office work five days weekly at the Denver office. Competitive benefits apply.