Onsite IT & AV Support Specialist

Munger, Tolles & Olson LLP; Los Angeles (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Munger, Tolles & Olson LLP is seeking a User Support Assistant to provide onsite IT and AV support in our Los Angeles office. You will assist attorneys and staff with hardware, software, and conferencing tools, ensuring smooth technical operations throughout the workday.

The role requires strong customer service, effective communication, and the ability to handle tickets and inventory tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to deliver excellent customer service and resolve tickets independently.
• Ability to work with multiple people and adapt to a fast-paced environment.

Responsibilities

• Prepare and provide equipment to attorneys and staff as necessary.
• Open, close and update all help desk tickets in the tracking system.
• Provide mobile device support.
• Assist with inventory management and maintain equipment records.
• Assist with software patching and IT projects as needed.
• Document workflows and procedures for end users.

Skills

Customer service

Communication

Ticketing software

MS Office 365

Mobile device management

Education

High school diploma or GED

Tools

Help Desk Ticketing/Tracking Software

MS Office 365 Suite

Mobile Device Management software

RingCentral

Microsoft Teams

Zoom

WebEx

Document management systems

Job description

Munger, Tolles & Olson LLP is seeking a User Support Assistant to provide onsite IT and AV support in our Los Angeles office. You will assist attorneys and staff with hardware, software, and conferencing tools, ensuring smooth technical operations throughout the workday.

The role requires strong customer service, effective communication, and the ability to handle tickets and inventory tasks in a fast-paced environment.