IT Support Specialist: Growth, Training & Impact (LA)

Summit Grove Group; Los Angeles (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) or pension plan

Professional development

Job summary

Summit Grove Group in Los Angeles is seeking an IT Support Specialist to provide technical support to employees and clients, troubleshoot hardware/software, and assist with network issues.

This full-time role offers opportunities for growth in a collaborative Los Angeles office, with health insurance, retirement plans, and professional development programs. Candidates should have a bachelor's degree and at least two years of IT support experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and configuration.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support and assistance to employees and clients
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain IT systems and software
• Monitor performance of IT systems and networks
• Assist in implementing new IT systems and technologies
• Provide training and support to end-users on IT systems and software
• Document and maintain IT support records and procedures
• Stay up-to-date with the latest IT trends and technologies

Skills

Windows OS

Mac OS

Network troubleshooting

ITIL familiarity

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Summit Grove Group in Los Angeles is seeking an IT Support Specialist to provide technical support to employees and clients, troubleshoot hardware/software, and assist with network issues.

This full-time role offers opportunities for growth in a collaborative Los Angeles office, with health insurance, retirement plans, and professional development programs. Candidates should have a bachelor's degree and at least two years of IT support experience.