Senior Tech Support & IT Service Desk Lead - Onsite LA

Accenture PLC; Culver City (CA); Presencial; USD 36.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) plan

Paid holidays

Paid time off

Descripción de la vacante

Accenture is seeking a Customer Technical Support professional for our 100% onsite Los Angeles office. The role covers IT incident handling, event support, and proactive service improvements to enhance customer experience.

Ideal candidates have 3+ years in service desk environments, strong ITIL familiarity, and hands-on Windows/macOS/365 support. Excellent communication with stakeholders and leaders is required.

Formación

• Minimum 3 years of experience with Customer Technical Support.
• Minimum 3 years of experience with Customer Experience Management.
• Minimum 3 years of experience in Service Desk or Desktop Support.
• Minimum 3 years of experience working with ITIL software such as Service Now or Remedy.
• Hands-on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support.
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives.

Responsabilidades

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of effective operational IT incident, problem and service requests, successfully driving resolution and root cause analysis within SLA’s, liaising with wider teams both local and global where necessary.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Gather feedback on products and services and elevate to leadership.

Conocimientos

Customer Support

Customer Experience

Service Desk

ITIL

Communication

Educación

High School Diploma or GED

Herramientas

ServiceNow

Remedy

Descripción del empleo

Accenture is seeking a Customer Technical Support professional for our 100% onsite Los Angeles office. The role covers IT incident handling, event support, and proactive service improvements to enhance customer experience.

Ideal candidates have 3+ years in service desk environments, strong ITIL familiarity, and hands-on Windows/macOS/365 support. Excellent communication with stakeholders and leaders is required.