Onsite IT Support Coordinator — Live Events Tech

North Charleston Coliseum & Performing Arts Center; North Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid vacation

Job summary

Legends Global is seeking an IT Support Coordinator to provide Tier 1 support for computers, printers, and connectivity, while coordinating with MSPs and telecom providers on site in North Charleston, SC. You will help maintain equipment, assist with network switches and access points, and support facility events with technology needs.

The role requires strong communication, independent work ability, and experience with Windows, Office, and basic network troubleshooting.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent technical experience)
• Two or more years of IT support, networking, telecommunications, help desk, or similar technical experience preferred
• CompTIA Network+, Cisco CCST/CCNA, or similar networking experience is beneficial but not required
• Hands-on experience with hardware/software troubleshooting, user account management, and basic network support

Responsibilities

• Provide basic Tier 1 support for computers, printers, peripherals, applications, passwords, and connectivity issues
• Troubleshoot network, Internet, wireless, and basic connectivity problems
• Support and coordinate telephone, VoIP, mobile phone, and telecommunications issues
• Serve as the onsite point of contact for the MSP, Internet providers, telecom providers, and other technology vendors
• Provide onsite assistance to the MSP when physical access is required, including moving equipment, connecting cables, power cycling devices, checking connections, and replacing hardware
• Assist with switches, wireless access points, network cabling, patch panels, network closets, and Internet circuits
• Support printers, copiers, phones, computers, displays, and other Facility technology
• Assist with technology needs for Facility events
• Maintain IT equipment inventory and basic network/telecom documentation
• Escalate server, security, systems administration, and other advanced technical issues to the MSP
• Perform other onsite technology-related duties as assigned

Skills

Communication

Troubleshooting

Independent work

Network basics

Windows OS

Education

Bachelor’s degree in IT / related field

CompTIA Network+ / CCNA (beneficial)

Tools

Microsoft Windows

Office Suite

Outlook

VPN/Telecom tools

Job description

Legends Global is seeking an IT Support Coordinator to provide Tier 1 support for computers, printers, and connectivity, while coordinating with MSPs and telecom providers on site in North Charleston, SC. You will help maintain equipment, assist with network switches and access points, and support facility events with technology needs.

The role requires strong communication, independent work ability, and experience with Windows, Office, and basic network troubleshooting.