Onsite IT Support Analyst - Windows/Mac, Network Help

NetAscendant Solutions

Midland (TX)

On-site

USD 38,000 - 60,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Professional development assistance

Job summary

NetAscendant Solutions seeks an IT professional to provide on-site and remote support to customers in the Permian Basin. The role offers growth and learning opportunities in a dynamic team environment.

The candidate should have solid knowledge of Windows desktop OS, basic Windows Server, Mac OS, networking concepts, and proficiency with Microsoft Office. On-site work in Midland, TX is required with commuting within reasonable distance.

Qualifications

Bachelor-degree level IT knowledge and active willingness to learn.
Strong knowledge of Windows desktop OS and basic Windows Server.
Experience supporting desktops, laptops, and mobile devices in a customer-focused environment.

Responsibilities

Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
Perform software installations, updates, and security patches according to company and client requirements.
Support users with Microsoft Office applications, email configurations, and productivity tools.
Document support activities and resolutions in the ticketing system and communicate with clients.