IT Support Analyst

F3 Design; Midland (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Professional development assistance

Job summary

NetAscendant Solutions in Midland, Texas is seeking an IT Support Analyst to join the Managed Services team. The role focuses on providing on-site and remote support to clients, resolving IT issues promptly, and maintaining computer hardware and software through careful diagnostics.

The successful candidate will assist with Windows, Mac OS, and basic Windows Server tasks, configure Office tools, and help ensure reliable network connectivity.

Qualifications

• Strong knowledge of Windows desktop operating systems.
• Basic knowledge of Windows server operating systems.
• Basic knowledge of Mac OS.
• Basic knowledge of TCP/IP networking and troubleshooting tools.
• Proficiency in using and supporting Microsoft Office.
• Experience supporting smart phones, tablets and other mobile devices.
• Experience installing software, patches, and updates on desktops and laptops.
• Experience in troubleshooting basic network, hardware, software, and printing problems.
• Degree in Computer Science or relevant field preferred.
• Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.

Responsibilities

• Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
• Perform software installations, updates, and security patches according to company and client requirements.
• Support users with Microsoft Office applications, email configurations, and productivity tools.
• Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
• Replace or repair computer hardware components such as drives, memory, and peripherals.
• Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
• Coordinate with senior engineers or vendors to elevate unresolved issues efficiently.
• Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
• Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.

Skills

Windows desktop OS

Windows Server (basic)

Mac OS (basic)

TCP/IP networking

Microsoft Office

Mobile devices support

Software installation & updates

Customer service

Communication skills

Problem solving

Learning new skills

Interpersonal skills

Education

Degree in Computer Science

CompTIA A+/Network+

Microsoft Certified IT Professional

CCNA

Tools

Windows Server

Job description

IT Support Analyst

Department: Managed Services

Employment Type: Full Time

Location: NetAscendant Solutions - Onsite

Description

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.

Please note: This is an onsite position based in Midland, Texas. To be considered for the role, candidates must be located within a reasonable commuting distance of NetAscendant's Midland office.

Key Responsibilities

• Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
• Perform software installations, updates, and security patches according to company and client requirements.
• Support users with Microsoft Office applications, email configurations, and productivity tools.
• Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
• Replace or repair computer hardware components such as drives, memory, and peripherals.
• Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
• Coordinate with senior engineers or vendors to elevate unresolved issues efficiently.
• Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
• Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.

Skills, Knowledge and Expertise

• Strong knowledge of Windows desktop operating systems.
• Basic knowledge of Windows server operating systems.
• Basic knowledge of Mac OS.
• Basic knowledge of TCP/IP networking and troubleshooting tools
• Proficiency in using and supporting Microsoft Office.
• Experience supporting smart phones, tablets and other mobile devices.
• Experience installing software, patches, and updates on desktops and laptops.
• Experience in troubleshooting basic network, hardware, software, and printing problems.
• Experience in replacing hardware on desktops and laptops.
• Ability and desire to learn new skills.
• Passion for customer service.
• Excellent written and oral communication skills.
• Outstanding diagnostic and problem-solving skills
• Degree in Computer Science or relevant field preferred.
• Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.

Benefits

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance