Onsite IT Support Analyst — Windows & Asset Mgmt

Accenture PLC; New York (NY); On-site; USD 34,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid holidays and PTO

Job summary

Accenture is seeking an IT Technical Support Senior Analyst to join our Manhattan West, NY onsite team. You will provide high-value IT support to colleagues and events, resolving incidents, and ensuring smooth technology usage.

The role emphasizes customer-facing service, asset management, and strong collaboration with local and global teams. Candidates with Windows experience, ticketing familiarity, and proficiency in MS Office will fit best.

Qualifications

• Minimum 1+ year experience customer support professional in a predominately Windows environment.
• Minimum 1+ year experience working with an enterprise ticketing system and asset tracking system.
• Minimum 1+ year experience working with customers face to face.
• Minimum 1+ years experience troubleshooting.
• Proficient in the use of Microsoft Office products to the following levels: Excel – Beginner, Word - Beginner, PowerPoint - Beginner, Microsoft Outlook - Intermediate.
• High School Diploma/GED.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of effective operational IT incident, problem and service requests, driving resolution and root cause analysis within SLA’s, liaising with wider teams both local and global where necessary.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Provision of IT support where needed for custom requests as directed.
• Ensure knowledge of product and services delivered from area of responsibility.
• Demonstrate an understanding of core CIO IT Products and Services. Understand and communicate product and service use cases (who should use the product and why).
• Proactively suggest ways to ensure services remain cost efficient.
• Gather feedback on products and services and elevate to leadership.

Skills

Windows environment

Customer support

Ticketing system

Face-to-face

Troubleshooting

Microsoft Office

Education

High School Diploma/GED

Tools

Remedy/Service Now

Job description

Accenture is seeking an IT Technical Support Senior Analyst to join our Manhattan West, NY onsite team. You will provide high-value IT support to colleagues and events, resolving incidents, and ensuring smooth technology usage.

The role emphasizes customer-facing service, asset management, and strong collaboration with local and global teams. Candidates with Windows experience, ticketing familiarity, and proficiency in MS Office will fit best.