Onsite IT Support Analyst — Service Desk

Barnard College; United States; On-site; USD 34,440 - 39,950; Full time

Job summary

Barnard College is looking for an IT Analyst for Service Desk operations. This position requires working on-site, managing ticketing systems, and providing technical support to students and staff.

The ideal candidate will hold a college degree, have experience in customer service or technical support, and be familiar with Windows and macOS systems. This role offers a salary range of $25–$29 per hour based on qualifications.

Qualifications

• 1 year of experience in customer service and/or desktop computer setup/support or equivalent technical experience.
• Familiarity with common user software environments (e.g., Gmail, Microsoft Office).

Responsibilities

• Staff the Front Desk Operations and serve as the primary point of contact.
• Create, document, categorize, and prioritize tickets in TeamDynamix.
• Provide users with written instructions and promote self-service.

Skills

Troubleshooting skills

Communication skills

Customer service

Ability to manage multiple requests

Education

College degree

Tools

TeamDynamix

Windows

macOS

Job description

Barnard College is looking for an IT Analyst for Service Desk operations. This position requires working on-site, managing ticketing systems, and providing technical support to students and staff.

The ideal candidate will hold a college degree, have experience in customer service or technical support, and be familiar with Windows and macOS systems. This role offers a salary range of $25–$29 per hour based on qualifications.