Student Tech Services Lead — Front Desk & Support

Barnard College; New York (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

Barnard College in New York is seeking a Student Computing Services Supervisor to manage the ACE front desk and student employees, coordinate user support for students, faculty and staff, and supervise evening lab operations.

You will work with the IT Support Supervisor on escalations, schedule coverage, assist with events, and ensure smooth operation of student IT services while maintaining professional communication and task precision.

Qualifications

• Ability to complete assigned tasks with precision and accuracy.
• Ability to interact positively and appropriately with a wide variety of users.
• Excellent verbal and written communication skills.

Responsibilities

• Supervision of ACE Student Employees
• Reviewing the Student Computing voicemail and incident management
• Provides user support for walkins, phone and email/self service for students, faculty and staff
• Performs password resets, check student account status, and fields questions from student employees
• Monitoring of labs and printing for reported issues in on campus computer labs during the evening hours.
• Provides supplementary support for IT Support Coordinator in evening hours
• Continuous Communication with IT Support Coordinator
• Monitors Student ACE Schedules & coverage requests
• Assists AD of Student Support Services with event support & coordination
• Escalation point for student support issues

Skills

Task accuracy

Communication skills

Customer service

Leadership experience

Education

College degree with 1 year customer service/supervisor experience

Tools

Windows

macOS

Gmail

Microsoft Office

Job description

Barnard College in New York is seeking a Student Computing Services Supervisor to manage the ACE front desk and student employees, coordinate user support for students, faculty and staff, and supervise evening lab operations.

You will work with the IT Support Supervisor on escalations, schedule coverage, assist with events, and ensure smooth operation of student IT services while maintaining professional communication and task precision.