Student Computing Services Lead

Barnard College; United States; On-site; USD 61,992,000 - 71,635,200; Full time

Job summary

Barnard College is seeking a Student Computing Services Supervisor to oversee the front desk and ACE student employees in the Student Computing Services unit. The role involves supervising staff, managing desk operations for student support, and coordinating training sessions and outreach activities.

You will assist with event support and escalation of student issues, collaborating with the IT team to resolve incidents and ensure smooth lab operations during evening hours.

Qualifications

• Bachelor's degree required; 1 year in customer service or supervision preferred.
• Experience with desktop setup/support and training is a plus.
• Familiarity with Windows and macOS; knowledge of common user software.

Responsibilities

• Supervise student employees and front desk operations.
• Manage incoming front desk operations for student support.
• Assist with logistics for student training sessions and outreach.
• Provide user support for walk-ins, phone, and email; perform password resets.

Skills

Customer service

Staff supervision

Leadership

Communication

Windows

macOS

Education

Bachelor's degree

Tools

GMail

Microsoft Office

Web browsers

Job description

Barnard College is seeking a Student Computing Services Supervisor to oversee the front desk and ACE student employees in the Student Computing Services unit. The role involves supervising staff, managing desk operations for student support, and coordinating training sessions and outreach activities.

You will assist with event support and escalation of student issues, collaborating with the IT team to resolve incidents and ensure smooth lab operations during evening hours.