Onsite IT Support Analyst II — Baltimore

American Red Cross; Baltimore (MD); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & FSA

PTO 9 days

11 holidays

401(k) match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards

Job summary

The American Red Cross is seeking a Tech Support Analyst to be based in Baltimore, MD. This is an onsite role at 4700 Mount Hope Drive, with travel to other Maryland/DC locations for IT support as needed.

Responsibilities include installing, troubleshooting, and repairing software/equipment, supporting 24x7 operations, and guiding Red Cross volunteers. Minimum 2 years' related experience and a Bachelor's degree in IS/CS or related field are required.

Qualifications

• Bachelor's degree in information systems, CS or related field required/preferred.
• Minimum 2 years of related experience.
• Effective verbal and written communication skills; ability to apply technical expertise to resolve problems; prioritize and execute tasks; work well in a team.

Responsibilities

• Respond to technical and user problems; provide escalated technical support as needed.
• Review records and document malfunctions, issues and maintenance workflows.
• Review, analyze, and evaluate technology and systems operations; propose improvements.
• Prepare metrics and progress reports on projects and operations.
• Adhere to operations policies and service level agreements.

Skills

Verbal & written comms

Troubleshooting

Teamwork

Time management

Customer support

Education

Bachelor's degree in IS/CS

Job description

The American Red Cross is seeking a Tech Support Analyst to be based in Baltimore, MD. This is an onsite role at 4700 Mount Hope Drive, with travel to other Maryland/DC locations for IT support as needed.

Responsibilities include installing, troubleshooting, and repairing software/equipment, supporting 24x7 operations, and guiding Red Cross volunteers. Minimum 2 years' related experience and a Bachelor's degree in IS/CS or related field are required.