Technical Support Analyst II

americanredcross; Baltimore (MD); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401K

Paid Family Leave

Employee Assistance Program

Disability insurance

Service awards

Job summary

The American Red Cross is seeking a Tech Support Analyst based in Baltimore, MD for an onsite role at 4700 Mount Hope Drive. You will install, troubleshoot, and repair software and hardware while supporting internal and external users across multiple locations in Maryland and DC.

Requirements include a Bachelor's degree (or equivalent) and at least 2 years of related IT experience. The role emphasizes strong communication, teamwork, and the ability to work in a fast-paced environment with

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.

Responsibilities

• Install, troubleshoot, and repair software and equipment.
• Resolve routine to moderately complex user problems with network or applications software.
• Support 24x7 operations for internal and external users.
• Provide support to Red Cross volunteers as needed.

Skills

Verbal communication

Written communication

Technical troubleshooting

Team collaboration

Education

Bachelor's degree

Job description

Job Description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

WHY CHOOSE US?

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Tech Support Analyst to based in Baltimore, MD.

This is an onsite/in office role in our office at 4700 Mount Hope Drive, Baltimore, MD 21215. You will travel to other locations in the Maryland and DC area to provide IT support as needed.

WHAT YOU NEED TO KNOW:

• The Tech Support Analyst will i nstall, troubleshoot, and repair software and/or equipment.
• The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software.
• Support 24x7 operations for internal and external users.
• Provide support, development and/or leadership guidance to all Red Cross volunteers.

WHERE YOUR CAREER IS A FORCE FOR GOOD:

• Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues.
• Provide escalated technical support for complex issues as needed.
• Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
• Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
• Prepare metrics, activity and progress reports regarding projects, tasks, and operations.
• Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.

WHAT YOU NEED TO SUCCEED:

• Education: Bachelor's degree required or equivalent combination of education and related experience required. Information Systems, Computer Science, or related field preferred.
• Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
• Travel: N/A
• The salary range for this position is (Maryland): $28.50 - $30.
• Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 9 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Associatio