Baltimore Onsite IT Support Analyst II — 24/7 Helpdesk

americanredcross; Baltimore (MD); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401K

Paid Family Leave

Employee Assistance Program

Disability insurance

Service awards

Job summary

The American Red Cross is seeking a Tech Support Analyst based in Baltimore, MD for an onsite role at 4700 Mount Hope Drive. You will install, troubleshoot, and repair software and hardware while supporting internal and external users across multiple locations in Maryland and DC.

Requirements include a Bachelor's degree (or equivalent) and at least 2 years of related IT experience. The role emphasizes strong communication, teamwork, and the ability to work in a fast-paced environment with

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.

Responsibilities

• Install, troubleshoot, and repair software and equipment.
• Resolve routine to moderately complex user problems with network or applications software.
• Support 24x7 operations for internal and external users.
• Provide support to Red Cross volunteers as needed.

Skills

Verbal communication

Written communication

Technical troubleshooting

Team collaboration

Education

Bachelor's degree

Job description

The American Red Cross is seeking a Tech Support Analyst based in Baltimore, MD for an onsite role at 4700 Mount Hope Drive. You will install, troubleshoot, and repair software and hardware while supporting internal and external users across multiple locations in Maryland and DC.

Requirements include a Bachelor's degree (or equivalent) and at least 2 years of related IT experience. The role emphasizes strong communication, teamwork, and the ability to work in a fast-paced environment with