Onsite IT Support Analyst I – Client Services

centrexIT; San Diego (CA); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Internal growth & mentorship

Job summary

centrexIT is seeking a Dedicated Support Analyst I for an onsite role in Vista, CA. You will support a single client with day-to-day IT operations, troubleshoot hardware/software, manage user accounts, and ensure high-quality service delivery. You will collaborate with a small team to resolve issues quickly and maintain excellent client satisfaction.

The role requires strong communication, problem solving, and the ability to work in a fast-paced environment with 24/7 on-call rotations.

Qualifications

• Proficient in information technology regarding both hardware and software.
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Responsibilities

• Provide technical assistance and best-in-class IT support for client requests.
• Offer phone support and route calls as needed.
• Assist onsite at various client locations around San Diego County.
• Install, configure, update, troubleshoot hardware and software.
• Manage AD/LDAP, spam filters, printer configurations, remote connectivity, and password resets.
• Troubleshoot network issues from Wi-Fi to outages; coordinate onsite visits.
• Document time and interactions in PSA per SLG standards.
• Identify opportunities for projects or upgrades and escalate.
• Maintain KPI metrics and client relationships.
• Onsite provisioning and deployment of new computers; reprovisioning as needed.

Skills

Proactive problem solving

Excellent communication

Strong customer service

Team collaboration

Self-starter / motivated

Time management

Adaptability

Education

Associate degree in IT

IT certifications (Microsoft, Cisco, CompTIA) preferred

2+ years IT experience

Tools

Windows 8/10/11

Windows Server 2012/2016/2019

Active Directory & LDAP

Microsoft 365 / Exchange Online / OneDrive / Azure AD

Meraki MDM

Job description

centrexIT is seeking a Dedicated Support Analyst I for an onsite role in Vista, CA. You will support a single client with day-to-day IT operations, troubleshoot hardware/software, manage user accounts, and ensure high-quality service delivery. You will collaborate with a small team to resolve issues quickly and maintain excellent client satisfaction.

The role requires strong communication, problem solving, and the ability to work in a fast-paced environment with 24/7 on-call rotations.