Onsite IT Support Tech – North County Client-Facing

IT TechPros, Inc.; San Marcos (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

IT TechPros is seeking an onsite IT Support Technician to assist clients in North County San Diego. This contract role requires hands-on troubleshooting and following documented procedures to resolve issues efficiently.

You will travel to client sites, diagnose basic computer, network, and Wi-Fi issues, and document steps in the ticketing system. Strong customer service and reliability are essential for success in this position.

Qualifications

• Basic understanding of computers, Windows environments, hardware, software, and networking.
• Strong communication and customer service skills.
• Ability to follow documented procedures accurately.
• Reliable transportation and ability to travel within service area.
• Previous IT support or MSP experience preferred.

Responsibilities

• Travel to client locations within approximately 25 miles of North County San Diego to provide on-site IT support as needed.
• Troubleshoot basic computer, hardware, software, printer, Wi‑Fi, and network connectivity issues.
• Work with basic network environments, including routers, switches, and wireless networks.
• Follow provided instructions, troubleshooting steps, and technical documentation precisely.
• Complete assigned tasks according to established procedures and the approved scope of work.
• Obtain authorization before making changes outside the approved scope, including network configuration changes, software installations, or other significant system modifications.
• Communicate professionally with clients and maintain a positive customer experience.
• Document all work performed, troubleshooting steps, and outcomes in the ticketing system.
• Provide a clear update to our team after every visit, including any unresolved issues and recommended next steps.
• Escalate issues that fall outside your technical expertise or the scope of the assignment rather than attempting unapproved fixes.
• Maintain a professional appearance and represent the company appropriately at client sites.

Skills

Windows OS

Troubleshooting

Customer service

Tools

Ticketing system

Documentation tools

Job description

IT TechPros is seeking an onsite IT Support Technician to assist clients in North County San Diego. This contract role requires hands-on troubleshooting and following documented procedures to resolve issues efficiently.

You will travel to client sites, diagnose basic computer, network, and Wi-Fi issues, and document steps in the ticketing system. Strong customer service and reliability are essential for success in this position.