Onsite IT Services Technician — San Diego

CloudCover; San Diego (CA); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

CloudCover seeks a Services Technician for a 1-year, 100% onsite assignment in San Diego, CA. Typical hours are 8 AM–5 PM, and the role focuses on hands-on IT support across desktop hardware, Windows OS, VOIP, and network services.

You will generate performance reports, contribute to the knowledge base, train staff, manage inventory, and escalate issues per SOPs while delivering timely, accurate ticket resolution.

Formación

• 4 years of experience in IT systems oversight.
• Ability to interpret support metrics to improve Help Desk functions.
• Sitting, standing, walking, bending, crouching, or stooping as part of duties.
• Extensive experience with desktop hardware/software, Windows OS, system access/passwords/security, printing, networking, VOIP, and related IT services.
• Experience initiating purchasing of hardware and software, receipt and inventory tracking.
• Ability to prioritize urgent requests and escalate to management for major outages.
• Coordinating with IT groups to fulfill user requests or resolve issues.
• Flexible, task-oriented and driven to produce results under aggressive timelines.
• Collaborates with multi-disciplinary teams in a fast-paced environment.
• Easily masters complex technical equipment and works well with others.
• Self-motivated and able to work independently.

Responsabilidades

• Generate ticket status reports and customer service metrics.
• Create knowledge base articles; deliver training and coach Help Desk staff.
• Replace hardware components; install software via remote tools; liaise with vendors.
• Provision VOIP devices; support Windows OS, network connectivity, and related IT services.
• Escalate tickets to appropriate level; maintain high-quality service and follow-up.
• Onboard new staff by imaging laptops and providing training.
• Manage inventory of IT equipment and supplies.
• Perform other assignments as directed by Help Desk Manager.
• Provide internal user support for desktop hardware/software, Windows, system access/security, printing, and network issues.
• Deliver high-quality service and proactive follow-up to meet requirements.

Conocimientos

IT systems oversight

Metrics interpretation

Hardware & software support

Windows OS

VOIP support

Network connectivity

Purchasing & inventory

Ticket escalation

Team coordination

Independent working

Multitasking

Herramientas

Remote desktop tools

Descripción del empleo

CloudCover seeks a Services Technician for a 1-year, 100% onsite assignment in San Diego, CA. Typical hours are 8 AM–5 PM, and the role focuses on hands-on IT support across desktop hardware, Windows OS, VOIP, and network services.

You will generate performance reports, contribute to the knowledge base, train staff, manage inventory, and escalate issues per SOPs while delivering timely, accurate ticket resolution.