Onsite Helpdesk Support I — Temporary IT Tech

TekWissen LLC; California; Presencial; USD 25.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

WissenCare Group is seeking a Helpdesk Support I for a 2-month on-site assignment in Green Valley, CA. The role requires assisting users, documenting incidents, and coordinating resolutions with IT staff or vendors.

You will help maintain system availability and data integrity for critical business systems and applications, while delivering excellent customer service. The ideal candidate has an Associate's degree in Computer Science or 4 years of related experience, strong communication skills,

Formación

• Associate's degree in Computer Science or 4 years of equivalent work experience.
• May substitute 2 years of experience in Client in an IT assistant role for the same duties.

Responsabilidades

• Responds to incoming calls for help from all computer users; analyzes, documents, and resolves or routes issues.
• Ensures system availability and data integrity for critical systems and applications.
• Communicates effectively with users, IT staff, and vendors to provide high quality customer service.
• Keeps knowledgebase updated and tracks issues using Incident Management system.
• Escalates and follows up to ensure timely resolution and user satisfaction.

Conocimientos

Customer service

Technical skills

Analytical thinking

Organizational skills

Educación

Associate's degree in Computer Science

4 years of equivalent work experience

Descripción del empleo

WissenCare Group is seeking a Helpdesk Support I for a 2-month on-site assignment in Green Valley, CA. The role requires assisting users, documenting incidents, and coordinating resolutions with IT staff or vendors.

You will help maintain system availability and data integrity for critical business systems and applications, while delivering excellent customer service. The ideal candidate has an Associate's degree in Computer Science or 4 years of related experience, strong communication skills,