Technical Support Analyst - Onsite

Munson Healthcare; Traverse City (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits and paid holidays

Free wellness platform

Job summary

A leading healthcare provider in Traverse City, Michigan, seeks a Technical Support Analyst for IT equipment and support functions. Candidates should hold a relevant degree and be skilled in troubleshooting technology issues. The role is full-time and primarily onsite, emphasizing teamwork and effective communication. Benefits include tuition reimbursement and wellness support, alongside a commitment to patient care and community values.

Qualifications

• Bachelor's Degree in CIS, MIS, IS, Computer Science, Engineering, or Business Administration with emphasis in information systems.
• Bachelor's degree in a related field with one-year related experience.
• Associate degree in CIS, MIS, IS, Computer Science, Engineering, or Business Administration with emphasis in information systems and two years of related experience.
• High school diploma or GED with four years of experience equivalent in CIS, MIS, IS, Computer Science, Engineering, or Business Administration with emphasis in information systems.

Responsibilities

• Responsible for IT equipment implementation and support functions.
• Monitors and processes tickets, troubleshoots and resolves issues.
• Prepares, installs and removes hardware and software.
• Maintains technical documentation of operational processes and procedures.
• Provides operational support of technology and documents activities.
• Works with vendors or other staff to resolve technical issues.

Job description

More Than Just Care, It’s Community

Munson Healthcare is northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties.

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures. If you want a career in healthcare and a lifestyle most people only dream about, you might just be Munson Material.

To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.

Invested in You

• Grow: Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Job Description

A Day in the Life

• A Technical Support Analyst is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment.
• Provides operational support of technology and documents activities related to hardware/software service requests, installations and removals.
• Maintains technical documentation of operational processes and procedures, including hardware and software inventories.
• Monitors and processes tickets, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures, and escalates complex issues to appropriate IS resources.
• Prepares, installs and removes hardware and software, and connects hardware to the network.
• Works with vendors or other IS staff to resolve application, operating system, desktop, network and hardware issues; performs pre‑defined functions during downtime procedures.
• Maintains proper security, manages multiple tasks simultaneously without significant supervision, and provides ideas for improving customer service.
• Performs analysis to solve business or technological issues with occasional guidance, and provides one‑on‑one education to users.
• Performs other duties as assigned.

Qualifications

What’s Required

• Bachelor’s Degree (or equivalent) in CIS, MIS, IS, Computer Science, Engineering or Business Administration with emphasis in information systems.
• Bachelor’s degree (or equivalent) in related field (e.g., statistics, mathematics, physics) with one‑year related experience.
• Associate degree (or equivalent) in CIS, MIS, IS, Computer Science, Engineering or Business Administration with emphasis in information systems and two years of related experience.
• High school diploma or GED with four years of experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration with emphasis in information systems.

Additional Information

Full‑time on‑site in Traverse City, Michigan.

Munson Healthcare requires all employees to be vaccinated or have lab‑confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing and Product Management

Industries

Software Development and IT Services and IT Consulting