Senior Healthcare IT Support & Projects Lead

Munson Healthcare; Traverse City (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Munson Healthcare in Michigan seeks a Sr Technical Support Analyst to provide comprehensive operational support of technology infrastructure while leading technical initiatives across the system. The role blends hands-on technical work with leadership responsibilities, mentoring staff, and driving continuous improvement in service delivery.

The position requires a Bachelor’s degree with CIS/MIS/IS/CS emphasis or equivalent experience, with strong knowledge of Windows, AD, networking, and

Qualifications

• Bachelor’s degree with 2 years’ experience in CIS, MIS, IS, CS or Business Administration with emphasis in information systems
• Equivalent experience in CIS, MIS, IS, CS or related field can be considered in lieu of degree

Responsibilities

• Monitor, troubleshoot, and resolve hardware, OS, application, and desktop problems per documented procedures
• Provide operational support for technology systems and escalate complex issues to IS resources
• Monitor and process support tickets to meet SLA timelines
• Troubleshoot basic network connectivity issues and coordinate with vendors/IS staff
• Develop and deliver end-user education and training programs
• Lead teams on projects and initiatives and mentor junior staff

Skills

Information systems

Multi-platform environments

Windows OS

Office & IE

Active Directory

Network troubleshooting

Documentation

Technology training

Strong communication

Independent work

Education

Bachelor’s degree in CIS/MIS/IS/CS or related field

Tools

Downtime procedures

Project Methodology

Job description

Munson Healthcare in Michigan seeks a Sr Technical Support Analyst to provide comprehensive operational support of technology infrastructure while leading technical initiatives across the system. The role blends hands-on technical work with leadership responsibilities, mentoring staff, and driving continuous improvement in service delivery.

The position requires a Bachelor’s degree with CIS/MIS/IS/CS emphasis or equivalent experience, with strong knowledge of Windows, AD, networking, and