Onsite IT Support Analyst — Biopharma End‑User Tech

Datanet-I; Boulder (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Datanet-I is seeking a Help Desk/ IT Support Analyst in Boulder, CO to deliver hands-on IT and end-user support in a biopharmaceutical environment. Focus areas include desktop, M365, and mobile device support.

Responsibilities include configuring devices, managing ITSM tickets, and supporting AV, printers, and deployments. Strong communication and multi-priority handling skills are essential.

Qualifications

• 3+ years of relevant IT/application support experience.
• Strong PC/desktop and mobile device support.
• Strong Microsoft 365 support and troubleshooting skills.
• Experience with Active Directory, Azure, Exchange Online, and Windows.
• Experience in pharmaceutical/biotech/regulated environments preferred.
• Excellent troubleshooting, communication and customer-service skills.
• Ability to work independently with multiple priorities.
• Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.

Responsibilities

• Provide desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
• Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
• Configure and troubleshoot iOS/mobile devices and enterprise apps.
• Manage incidents and service requests through an ITSM/ticketing system, meeting SLAs.
• Support conference room AV, printers, imaging, deployment, and hardware installs.
• Assist with IT projects, app implementations, equipment decommissioning, and process improvements.
• Create and maintain IT documentation and knowledge-base materials.
• Collaborate with internal IT teams and external vendors to resolve issues and implement solutions.
• Provide training and mentoring to end users and new helpdesk technicians.
• Occasional weekend on-call rotation.

Skills

PC/desktop support

Mobile device support

Microsoft 365 support

Troubleshooting

Customer service

Education

Associate's or Bachelor's degree in Computer Science or IT

Tools

MDM

Automox

SmartDeploy

FreshService

Trellix

Job description

Datanet-I is seeking a Help Desk/ IT Support Analyst in Boulder, CO to deliver hands-on IT and end-user support in a biopharmaceutical environment. Focus areas include desktop, M365, and mobile device support.

Responsibilities include configuring devices, managing ITSM tickets, and supporting AV, printers, and deployments. Strong communication and multi-priority handling skills are essential.