Help Desk Analyst

Brooksource; Denver (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT services firm in Denver is seeking a Help Desk Analyst to join their on-site IT support team. The role involves technical troubleshooting, asset management, and inventory handling. Ideal candidates will have experience with PC maintenance and ticketing systems, along with strong organizational skills. This position requires lifting and climbing for equipment handling.

Qualifications

• 1–3 years of experience in a help desk or IT support role.
• Proficiency in imaging computers and managing PC hardware.
• Ability to lift 25 lbs and climb ladders.

Responsibilities

• Provide technical support for PC hardware/software issues.
• Manage and track shipments using vendor image processing.
• Utilize Active Directory to diagnose and resolve system issues.

Skills

Technical troubleshooting

Asset management

PC maintenance

Ticketing systems experience

Organizational skills

Tools

Active Directory

ServiceNow

Job description

Employment Type: Contract-to-Hire

Position Overview:

We are seeking a hands-on, detail-oriented Help Desk Analyst to join our IT support team in Denver. This role is fully on-site and involves a mix of technical troubleshooting, asset management, and physical inventory handling. The ideal candidate will have experience with PC maintenance, imaging, and ticketing systems, and be comfortable working in a fast-paced environment that requires both technical and logistical skills.

Key Responsibilities

• Provide technical support for PC hardware/software issues, including break/fix and troubleshooting.
• Manage and track shipments using vendor image processing and shipping tracking systems.
• Utilize Active Directory and internal tools to diagnose and resolve system issues.
• Maintain and update inventory using air-asset management systems.
• Process and resolve tickets using ServiceNow.
• Image and deploy computers for end users.
• Maintain inventory control using First-In-First-Out (FIFO) methodology.
• Create and maintain internal documentation (KBAs).
• Ensure proper packing and handling of IT equipment; must be able to lift up to 25 pounds and climb ladders as needed.
• Drive to local sites or vendors as required (valid driver’s license required).

Qualifications

• 1–3 years of experience in a help desk or IT support role.
• Familiarity with ServiceNow or similar ticketing systems.
• Experience with asset management and inventory control.
• Proficiency in imaging computers and managing PC hardware.
• Strong organizational and documentation skills.
• Ability to work independently and manage multiple tasks.
• Must be able to lift 25 lbs and climb ladders.

Preferred Skills

• Experience with shipping tracking systems and vendor image processing.
• Knowledge of Active Directory and internal system diagnostic tools.
• Familiarity with air-asset management systems.

Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting