Onsite IT Specialist: Windows, Mac & Mobile

Stanford Health Care

Newark (CA)

On-site

USD 85,000 - 110,000

Full time

4 days ago

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Job summary

Stanford Health Care is seeking a Technical Solutions Specialist to provide onsite end-user IT support across Windows, macOS, and mobile devices. You will handle installation, configuration, and maintenance of desktops, laptops, tablets, and related peripherals, including network devices, at SHC locations in the San Francisco Bay Area.

You will collaborate with the SHC Service Desk and Desktop Engineering teams, resolve incidents promptly, and participate in after-hours/on-call support as

Qualifications

Proficiency with Windows and macOS operating systems.
Experience with desktop hardware, peripherals, and mobile devices.
Strong troubleshooting and problem-solving skills.

Responsibilities

Provide end-user device support during field visits or dispatches.
Troubleshoot Windows, Mac, and mobile devices; perform hardware/software fixes.
Install, configure, and maintain desktop OS and mobile device management solutions.
Respond to and resolve help desk tickets in a timely manner.
Collaborate with IT teams to resolve complex issues.
Document procedures and solutions for future reference.

Skills

Windows troubleshooting

macOS troubleshooting

End-user support

Mobile devices support

On-site field support

MDM configuration

Networking basics

VPN and security practices

Communication skills

Team collaboration

Education

High school diploma or technical training

Tools

MDM solutions

Remote desktop tools

Asset Management system

Office 365 & Outlook

Job description

You will collaborate with the SHC Service Desk and Desktop Engineering teams, resolve incidents promptly, and participate in after-hours/on-call support as

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