Onsite Data Center Technician — Hardware & Support Pro

AMroute LLC; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

AMroute LLC is seeking an onsite Field Services Coordinator in Atlanta, GA to support Dell-related field activities and server hardware repairs. The role requires coordinating dispatched engineers, managing parts, and maintaining system documentation in a fast-paced, customer-facing environment.

You will work closely with customers and internal teams, handling after-hours and weekend coverage as needed, and ensuring successful installations, updates, and testing across data center hardware.

Qualifications

• Strong customer communication skills, both verbal and written.
• Hands-on hardware repair experience on servers and components.

Responsibilities

• Escort and coordinate with dispatched field engineers.
• Manage parts shipping, receiving, and inventory.
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.).
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and version updates.
• Proactively monitor servers and notify customers of issues.
• Open and manage service requests; triage and coordinate break/fix activities with Dell support.
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions.
• Support firmware upgrades and hardware break/fix activities.
• Handle parts replacement and hardware deployment.
• Perform OS installation, GPU configuration, and any testing.
• Conduct system testing and validation to ensure operational readiness.
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.
• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication

Skills

Nvidia GPU/NIC experience

Job description

AMroute LLC is seeking an onsite Field Services Coordinator in Atlanta, GA to support Dell-related field activities and server hardware repairs. The role requires coordinating dispatched engineers, managing parts, and maintaining system documentation in a fast-paced, customer-facing environment.

You will work closely with customers and internal teams, handling after-hours and weekend coverage as needed, and ensuring successful installations, updates, and testing across data center hardware.