Onsite IT Services Technician – Install, Support & Fix

nttlimited; South Carolina; On-site; USD 52,000 - 78,000; Full time

Job summary

NTT DATA is seeking a Skilled Services Technician to provide on-site, remote, and telephonic support for client environments. The role involves installation, configuration, testing, and proactive maintenance of servers and network hardware, with escalation when needed.

You'll work with engineering teams to ensure quality solutions, maintain logs of repairs, and potentially lead small teams on-site. Strong communication and problem-solving are essential in a diverse, service-driven setting.

Qualifications

• High school diploma or equivalent qualification.
• Vendor and product certification together with required vocational training preferred.
• A+ certification is beneficial, but not crucial.

Responsibilities

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

Skills

Interpersonal skills

Verbal and written communication

Problem-solving

Team collaboration

Client focus

Adaptability

Active Directory knowledge

Education

High school diploma or equivalent

A+ certification beneficial

Job description

NTT DATA is seeking a Skilled Services Technician to provide on-site, remote, and telephonic support for client environments. The role involves installation, configuration, testing, and proactive maintenance of servers and network hardware, with escalation when needed.

You'll work with engineering teams to ensure quality solutions, maintain logs of repairs, and potentially lead small teams on-site. Strong communication and problem-solving are essential in a diverse, service-driven setting.