Skilled Services Technician

NTT Limited; South Carolina; On-site; USD 42,000 - 68,000; Full time

Job summary

NTT DATA in the United States is seeking a Skilled Services Technician with solid IT experience to perform basic equipment setup, configure software, and support client sites. You will collaborate with the engineering team to install and test software and hardware, maintain servers and network gear, and provide remote and on-site technical support.

You will diagnose hardware failures, log issues, assist with backups, and mentor teammates as an informal team leader.

Qualifications

• High school diploma or equivalent.
• Vendor/product certifications preferred.
• A+ certification is beneficial.
• Solid demonstrable related experience in IT environments.
• Experience with server operating systems.

Responsibilities

• Provide install, break/fix, and routine maintenance at client sites.
• Support servers and network hardware; diagnose issues.
• Maintain logs of repairs and update ITSM queues.
• Collaborate with engineering to ensure quality client solutions.
• May act as an informal team leader.

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites. This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware. This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• Solid demonstrable related experience grained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type:

• On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA?

Do you want to enable a connected future for people, organizations, and society?

We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.

Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries.

By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA.

We believe it’s key to what makes us different.

So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.

The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.

Together we enable the connected future.