Onsite Data Center IT Infrastructure Technician

NTT Global Data Centers Americas, Inc.; Ashburn (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision benefits

401k retirement plan

Paid time off

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Data Center IT Infrastructure Technician to support client requests within their data center space.

You will address inquiries from inception to resolution, troubleshoot servers, network devices, and cabling, and assist with racking, stacking, and PDU maintenance. The role involves coordinating with internal teams, supporting desktop services, and following change control processes.

Qualifications

• High school diploma or GED required.
• 3-5 years in data center environment or help desk experience.
• CompTIA A+ certification required.
• CompTIA Network+ and BICSI Installer 1 certification preferred.
• Experience with data center processes and asset management.

Responsibilities

• Unbox, inventory, and install client hardware into client racks.
• Manage assets including inventory audits, receiving, and shipping equipment.
• Install cabling and organize per standards with labeling.
• Troubleshoot enterprise hardware and replace components.
• Coordinate tasks with internal groups and manage requests to resolution.
• Install and maintain Power Distribution Units within enclosures.
• Log, document, and communicate status via ticketing system and change control.

Skills

Data center experience

Troubleshooting hardware

Networking basics

Asset management

Ticketing systems

Desktop support

Communication skills

Power and cabling

Education

High School Diploma or GED

CompTIA A+ certification

CompTIA Network+ certification

BICSI Installer 1

Tools

Putty

SSH/Telnet

Patch panels

Job description

NTT Global Data Centers Americas, Inc. is seeking a Data Center IT Infrastructure Technician to support client requests within their data center space.

You will address inquiries from inception to resolution, troubleshoot servers, network devices, and cabling, and assist with racking, stacking, and PDU maintenance. The role involves coordinating with internal teams, supporting desktop services, and following change control processes.