Onsite IT Services Technician: AV & End-User Support

Covington & Burling LLP; Washington (District of Columbia); Vor Ort; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Healthcare insurance

Benefits package

Zusammenfassung

Covington & Burling LLP in Washington, DC is seeking an IT Services Technician to maintain local IT operations and deliver a gold-standard technology experience for lawyers, staff, practice groups, and clients. You will support hardware, software, AV, and telecom services on-site.

The role requires strong troubleshooting, customer focus, and collaboration with Infrastructure and Service Management teams. Hours are 12:00–20:30 Monday to Friday in the Washington, DC office.

Qualifikationen

• Bachelor’s degree in information technology or related field, or an equivalent combination of education, training, and relevant professional experience.
• 3+ years of relevant experience, ideally in a large law firm or professional services organization.
• Demonstrated experience troubleshooting and repairing end-user devices (PCs, laptops, printers).
• Experience with Windows 10+ and Microsoft Office 365.
• Experience with Audio Visual conferencing technologies (hardware and software).
• Experience with remote systems such as Citrix.
• Experience with laptop lifecycle management.
• Basic understanding of networking, switching, and routing.
• Strong communication and organization skills, and the ability to work under pressure.

Aufgaben

• Supports the IT Regional Manager to uphold the local IT experience and deliver a proactive, high-quality technology service.
• Acts as a local extension of the IT Help Desk, providing L1/L2 support and escalation continuity.
• Supports lifecycle management of regional technology for end-users and offices.
• Keeps the Regional IT Manager informed of status of desktop support projects.
• Maintains and troubleshoots PC, laptop, printer hardware, OS, and IT applications.
• Performs AV support for conferences and meetings, including setup and testing of VTC, webinars, and related equipment.
• Coordinates AV maintenance to meet quality controls and deadlines.
• Assists colleagues with VTC setups for meetings and events.

Kenntnisse

Technical troubleshooting

Customer service

Communication skills

Teamwork

On-site availability

Ausbildung

Bachelor’s degree in information technology or related field, or equivalent experience

Tools

Citrix

Office 365

AV conferencing tech

Jobbeschreibung

Covington & Burling LLP in Washington, DC is seeking an IT Services Technician to maintain local IT operations and deliver a gold-standard technology experience for lawyers, staff, practice groups, and clients. You will support hardware, software, AV, and telecom services on-site.

The role requires strong troubleshooting, customer focus, and collaboration with Infrastructure and Service Management teams. Hours are 12:00–20:30 Monday to Friday in the Washington, DC office.