Onsite IT Service Desk Technician – Growth Path

SAIC; Vancouver (WA); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Junior Service Desk Technician to provide on-site IT support for the U.S. Department of Transportation in Vancouver, WA. The role offers mentorship opportunities as part of a small team of technicians, with growth potential in a fast-paced IT environment.

The candidate should demonstrate strong problem-solving, organization, multitasking, and communication skills, and be able to learn new software while adhering to security policies. On-site work required at the DOT facility.

Qualifications

• Must have a High School diploma. Degree may be substituted with 4 additional years of related experience.
• Candidate must be able to work on-site five days per week in Vancouver, WA.
• U.S. citizen or green card holder with ability to obtain a Public Trust determination.

Responsibilities

• Provide rapid-response support for customers via Microsoft Teams, Google Chat/Meet, emails, phone calls, and in-person for walk-in customers.
• Create, track, and resolve tickets using ServiceNow or similar software.
• Document all calls, customer communications, and troubleshooting steps in a detailed, professional manner.
• Set up customer workstations, including computers, docking stations, monitors, keyboards, and other peripherals.
• Follow all IT and security policies set by SAIC and the federal customer.

Skills

Customer service

Communication

Team collaboration

Technical aptitude

Education

High School diploma

Tools

ServiceNow

Microsoft Teams

Google Workspace

Office 365

Job description

SAIC is seeking a Junior Service Desk Technician to provide on-site IT support for the U.S. Department of Transportation in Vancouver, WA. The role offers mentorship opportunities as part of a small team of technicians, with growth potential in a fast-paced IT environment.

The candidate should demonstrate strong problem-solving, organization, multitasking, and communication skills, and be able to learn new software while adhering to security policies. On-site work required at the DOT facility.