Executive IT Support Technician – Desk-Side & Hybrid

State of Washington

Olympia (WA)

Hybrid

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

State of Washington is seeking an IT Customer Support Technician within the Department of Social and Health Services.

You will deliver desk-side tech support to FTAA and OOS staff, with priority attention to DSHS executives.) You will troubleshoot PCs, laptops, mobile devices, and access permissions across Windows and Apple ecosystems, Active Directory, Entra ID, and Intune while collaborating with other IT teams and documenting issues and resolutions.

Qualifications

1+ year of hands-on IT customer support or equivalent experience.
Bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field.
2–3 years of call center experience with solid computer skills including Windows, Word, Excel, OneDrive, Microsoft 365, and SharePoint.

Responsibilities

Provide desk-side technical support for FTAA and OOS staff with priority for executives.
Diagnose and resolve desktop hardware, software, network, and access issues.
Support laptops, desktops, virtual machines, iPhones, iPads, and Windows and Apple environments.
Troubleshoot network accounts and access permissions using Active Directory, Microsoft Entra ID, and Microsoft Intune.
Restore services remotely when possible and provide onsite support when needed.
Coordinate with other IT teams for complex issues and document resolution and status.