Onsite IT Service Desk Technician - Entry Level

Socket.dev

Vancouver (WA)

On-site

USD 45,000 - 55,000

Full time

8 days ago

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Job summary

SAIC is seeking a junior Service Desk Technician to provide IT support for the United States Department of Transportation in Vancouver, WA. This on-site role works with three more experienced technicians and offers mentorship and growth opportunities.

Strong communication, multitasking, and problem-solving skills are essential, along with the ability to learn new software and document procedures. The position requires handling tickets via ServiceNow, setting up workstations, supporting Office

Qualifications

Candidates should be able to deliver strong customer service with clear communication.
Good problem solving and organizational skills are required for handling multiple tasks.
Ability to learn new software, search vendor resources, and document procedures is essential.

Responsibilities

Provide rapid-response support for customers via Teams, chat, emails, phone, and in-person interactions.
Coordinate administrative processes with stakeholders and communicate clearly with all parties.
Create, track, and resolve tickets using ServiceNow or similar systems.
Document all calls and troubleshooting steps using proper grammar.
Prioritize workload by user impact and time-sensitivity; escalate complex issues as needed.
Set up customer workstations including computers, docking stations, monitors, and peripherals.
Support Microsoft Office 365 and Google Workspace applications.
Install software and run repair processes.
Follow IT and security policies set by SAIC and the federal customer.
Lift up to 30 pounds unassisted.
Perform other related duties as assigned by the IT Contract Supervisor.