Tier II Help Desk Technician — IT Support Pro

General Dynamics - IT; Washington (District of Columbia); On-site; USD 60,000 - 76,000; Full time

Job summary

GDIT is hiring a Help Desk Technician to support government clients from an on-site location in Washington, DC. You’ll monitor networks, document incidents, manage user accounts, and perform software installations, upgrades, and troubleshooting to keep systems running smoothly.

You'll use Remedy, ServiceNow, or SCSM for ticketing, work within ITIL practices, and coordinate with leadership while communicating clearly with end users.

Qualifications

• HS/GED plus 3+ years of help desk experience.
• Active TS/SCI with Polygraph is required.
• DoD 8570.01-M Information Assurance Technical Level II certification is required.

Responsibilities

• Provides network monitoring during core hours with 24/7 on-call support (weekends and holidays).
• Documents end-user problems and ensures proper controls for escalation per priority.
• Performs user account management per the Account Management Plan.

Skills

Technical troubleshooting

Customer service

Teamwork

Documentation

Education

HS/GED

DoD 8570.01-M IAT II

Tools

Remedy

ServiceNow

SCSM

Job description

GDIT is hiring a Help Desk Technician to support government clients from an on-site location in Washington, DC. You’ll monitor networks, document incidents, manage user accounts, and perform software installations, upgrades, and troubleshooting to keep systems running smoothly.

You'll use Remedy, ServiceNow, or SCSM for ticketing, work within ITIL practices, and coordinate with leadership while communicating clearly with end users.