Onsite IT Service Desk Intern — Imaging & Endpoint Support

Mdu Resources Group; Bismarck (ND); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Scholarship funding

Job summary

MDU Resources Group is seeking an IT Service Desk Intern to learn to image devices and handle hardware vulnerability tasks. You will be paired with an Associate Endpoint Administrator for mentorship, shadowing until you can perform tasks independently, then expand responsibilities accordingly.

The internship involves on-site support via phone, email, chat, and in-person channels, with emphasis on ticket documentation, device support, image deployment, PC setups, and administrative duties.

Qualifications

• Undergraduate student currently pursuing a degree in Computer Science, Information Technology, or related field.

Responsibilities

• Document incidents, resolutions, and time spent via ticketing system.
• Assist and provide Mobile Device support.
• Assist with printer maintenance and support.
• Assist within corporate image and deployment of image and applicable software.
• Assist with PC Setups, deployments, re-deployments.
• Administrative Tasks.
• Assist Help Desk with calls and chats.
• Performs other tasks and special projects as assigned.

Education

Undergraduate student pursuing a degree in Computer Science, Information Technology, or related field

Job description

MDU Resources Group is seeking an IT Service Desk Intern to learn to image devices and handle hardware vulnerability tasks. You will be paired with an Associate Endpoint Administrator for mentorship, shadowing until you can perform tasks independently, then expand responsibilities accordingly.

The internship involves on-site support via phone, email, chat, and in-person channels, with emphasis on ticket documentation, device support, image deployment, PC setups, and administrative duties.