Onsite IT Service Desk Analyst – Tupelo, MS

Huntington Bancshares, Inc.; Tupelo (MS); On-site; USD 42,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Service Desk Analyst to provide frontline IT support for Huntington colleagues in Tupelo, MS.

The role is strictly onsite, with a primary focus on delivering prompt, accurate technical assistance for hardware, software, and enterprise systems. The position requires strong customer service skills, 1+ year IT/helpdesk experience, and an ability to work in a fast-paced environment.

Qualifications

• Minimum 1 year IT support or customer service experience in a fast-paced environment.
• Associate degree required; equivalent IT work exp may substitute.

Responsibilities

• Provide outstanding service to Huntington colleagues daily.
• Meet and exceed call handle time, availability, and quality goals.
• Maintain knowledge of Huntington products, services, and procedures.
• Document issues and resolutions in the appropriate systems.
• Follow up with customers to ensure issues are resolved.
• Collaborate with internal support groups to deliver best service.

Skills

Customer service

IT support

MS Office

Communication

Education

Associate's degree

Tools

HDI certs

A+ Certification

Network+ Certification

Job description

Huntington Bancshares, Inc. is seeking a Service Desk Analyst to provide frontline IT support for Huntington colleagues in Tupelo, MS.

The role is strictly onsite, with a primary focus on delivering prompt, accurate technical assistance for hardware, software, and enterprise systems. The position requires strong customer service skills, 1+ year IT/helpdesk experience, and an ability to work in a fast-paced environment.