Service Desk Analyst — Remote/Hybrid IT Support

Huntington Bank; Columbus (OH); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Huntington Bank in Columbus, OH is seeking a Service Desk Analyst to provide technical assistance to colleagues and deliver exceptional customer service. You will diagnose issues, document steps, and escalate where needed to ensure timely resolutions.

The role requires at least 1 year of IT support and an Associate's degree or equivalent experience. The position supports a daytime/evening schedule with potential hybrid work arrangements and requires familiarity with Microsoft Office and IT best

Qualifications

• Minimum 1 year of IT support, customer service or call center experience.
• Associate's degree or additional 2 years of relevant work experience.
• Proven verbal communication skills and ability to handle irate customers.
• Experience with Microsoft Office applications and Internet.
• A+ and Network+ certifications preferred.
• Banking environment experience preferred.

Responsibilities

• Provide outstanding service to Huntington colleagues, diagnosing and resolving issues.
• Respond to queries via phone, email, and in-person; document notes in the systems.
• Follow up with customers to ensure issue is resolved and provide updates as needed.
• Collaborate with internal support groups to deliver the best service to colleagues.
• Drive initiatives that improve the service desk and user experience.

Skills

Customer service

IT support

Call center experience

Verbal communication

Education

Associate's degree

Relevant work experience

Tools

Microsoft Office

Internet

Job description

Huntington Bank in Columbus, OH is seeking a Service Desk Analyst to provide technical assistance to colleagues and deliver exceptional customer service. You will diagnose issues, document steps, and escalate where needed to ensure timely resolutions.

The role requires at least 1 year of IT support and an Associate's degree or equivalent experience. The position supports a daytime/evening schedule with potential hybrid work arrangements and requires familiarity with Microsoft Office and IT best