IT Service Desk Specialist II

Huntington Bank; Columbus (OH); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Huntington is seeking a Service Desk Analyst 2 to provide escalated support for colleagues. The role requires troubleshooting, clear communication, and collaboration with IT teams to resolve issues promptly.

The position emphasizes high-volume ticket handling, knowledge-base contributions, and quality service. It offers in-office work in Columbus with potential hybrid arrangements and growth opportunities within Huntington's IT support structure.

Qualifications

• Associate degree or equivalent experience.
• 1-3 years of customer service or call center work.
• Ability to communicate professionally and resolve issues.

Responsibilities

• Research and troubleshoot issues escalated from Level 1.
• Collaborate with Huntington colleagues and IT support groups to resolve tickets.
• Maintain knowledge-base documentation and contribute to QA coaching.
• Document notes in ticketing and knowledge systems for end-user clarity.
• Provide outstanding service and build relationships with customers daily.

Skills

Customer service

Call center

Verbal communication

Problem solving

Microsoft Office

IT knowledge

Education

Associate's degree or equivalent

Tools

Knowledge base systems

Microsoft Office

Job description

Huntington is seeking a Service Desk Analyst 2 to provide escalated support for colleagues. The role requires troubleshooting, clear communication, and collaboration with IT teams to resolve issues promptly.

The position emphasizes high-volume ticket handling, knowledge-base contributions, and quality service. It offers in-office work in Columbus with potential hybrid arrangements and growth opportunities within Huntington's IT support structure.