Remote Service Desk Analyst | IT Support & Customer Care

0101 The Huntington National Bank; Easton (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Huntington Bank is seeking a Service Desk professional to provide outstanding customer service and technical support for computer systems, hardware, and software. Respond to queries, run diagnostics, isolate problems, and implement solutions for Huntington colleagues, delivering prompt, accurate end-user assistance.

The role involves working as part of a team to meet goals, maintaining knowledge of Huntington products and procedures, and documenting notes in IT systems.

Qualifications

• Minimum of 1 year of IT support, customer service and call center experience.
• Associate's degree or an additional 2 years of relevant work experience

Responsibilities

• Provide outstanding service to Huntington colleagues every day.
• Work individually and as a team to meet goals.
• Maintain up to date knowledge on Huntington products, services, technology, and procedures.
• Compile documentation necessary for effectively fulfilling customer needs.
• Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful.
• Follow up with customers to ensure issue has been resolved.
• Drive initiatives that improve the service desk.
• Partner with internal support groups in providing the best service to our colleagues.
• Other duties as assigned.

Skills

Customer service

Call center

Verbal communication

Problem solving

Teamwork

Education

Associate degree

Tools

A+ certification

Network+ certification

HDI certification

Microsoft Office

Job description

Huntington Bank is seeking a Service Desk professional to provide outstanding customer service and technical support for computer systems, hardware, and software. Respond to queries, run diagnostics, isolate problems, and implement solutions for Huntington colleagues, delivering prompt, accurate end-user assistance.

The role involves working as part of a team to meet goals, maintaining knowledge of Huntington products and procedures, and documenting notes in IT systems.