Onsite IT Repair Technician - Networking & Hardware Pro

Socket.dev; Forty Fort (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Generous PTO

Job summary

Riverside Technologies, Inc. is seeking a Computer Repair Technician to provide onsite hardware and networking support. You will perform installs, moves, adds, and changes, and supply follow-up services with issue escalation as needed.

The role requires working knowledge of computer systems, professional communication, and the ability to travel when required. A+ and related certifications are highly desirable for this position.

Qualifications

• High school diploma or GED.
• A+, Cisco, and HP certifications highly desired.
• Ability to travel when required.
• 1 year in field service support role for hardware/networking preferred.
• Sense of urgency; varying shifts depending on customer needs.

Responsibilities

• Provide onsite hardware and networking support for desktops, laptops, and servers.
• Maintain professionalism in actions and demeanor.
• Perform installs, moves, adds, and changes and test units for quality.
• Communicate repair steps, parts ordered, and time estimates to customers.
• Provide technical assistance for incoming issues related to computer systems and hardware.
• Respond to customer emails seeking assistance.
• Run diagnostics and maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Prioritize and schedule daily work orders.
• Develop knowledge of operating standards and procedures.
• Perform inventory management.
• Carry out other duties as assigned.

Skills

Customer service

Teamwork

Organizational skills

Professional demeanor

Education

High school diploma or GED

Tools

A+ Certification

Cisco Certification

HP Certification

Job description

Riverside Technologies, Inc. is seeking a Computer Repair Technician to provide onsite hardware and networking support. You will perform installs, moves, adds, and changes, and supply follow-up services with issue escalation as needed.

The role requires working knowledge of computer systems, professional communication, and the ability to travel when required. A+ and related certifications are highly desirable for this position.