Computer Repair Technician

Riverside Technologies Inc; Forty Fort (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Job summary

Riverside Technologies, Inc. is seeking a Computer Repair Technician to provide onsite hardware and networking support.

You will perform installs, moves, adds, and changes, and offer technical assistance for computer systems and hardware. You will communicate with customers about repair steps, parts orders, and estimated completion times, handle follow-up services and escalation, and maintain daily system performance.

Qualifications

• High school diploma or GED.
• A+, Cisco, and HP certifications highly desired.
• Ability to travel when required.
• 1 year in field service support role preferred.
• Must be available for varying shifts.

Responsibilities

• Provide onsite hardware and networking support for desktops, laptops, and servers.
• Install, moves, adds, and changes; test and inspect units for quality.
• Communicate repair steps, parts ordered, and estimated completion to customers.
• Provide technical assistance and support for computer systems and hardware.
• Respond to customer emails seeking assistance and maintain daily system performance.
• Install, modify, and repair computer hardware and software; manage work orders.
• Develop knowledge of operating standards, practices, and procedures; perform inventory management.

Skills

Sense of urgency

Reliable attendance

Organizational skills

Teamwork

Customer service

Physical stamina

Education

A+ certification

Cisco certification

HP certification

High school diploma or GED

Job description

Description

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!

Job Summary:

As a Computer Repair Technician, you will be providing onsite hardware and networking support. In this role, you'll perform installs, moves, adds, and changes. You'll also provide technical assistance and support for computer systems and hardware. Plus, you'll be responsible for follow-up services and problem escalation.

What You'll Be Doing:

• Providing onsite support to our customers, including hardware and networking support for desktops, laptops, and servers
• Maintaining a high degree of professionalism in actions, demeanor, and dress
• Performing installs, moves, adds, and changes as required as well as testing and inspecting units for quality
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
• Providing technical assistance and support for incoming issues related to computer systems and hardware
• Responding to email messages for customers seeking assistance
• Maintaining daily performance of computer systems and running diagnostic programs to identify problems with computer systems
• Installing, modifying, and repairing computer hardware and software
• Prioritizing and reviewing work orders to schedule daily work
• Developing a working knowledge of all operating standards, practices, and procedures
• Performing inventory management
• Performing other related duties as assigned

Requirements

What You'll Need:

• High school diploma or GED
• A+, Cisco, and HP certifications highly desired
• Ability to travel when required
• 1 year in field service support role supporting a variety of hardware and networking equipment preferred
• Sense of urgency
• Must be available for varying shifts depending on customers' needs
• Regular reliable attendance
• Exceptional organizational skills and a professional presence
• Ability to work efficiently within a team
• Must have ability to move equipment weighing up to 25 lbs.
• Must have exceptional driving record and have a valid driver's license (part of the responsibilities will be to drive a company vehicle for deliveries)
• Must be able to climb ladders
• Must be comfortable working at heights of 3-40 ft.
• Must be able to pass drug screening and background check

What You Can Look Forward to:

• We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
• PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
• CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.