Computer Repair Technician

Socket.dev; Forty Fort (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Generous PTO

Job summary

Riverside Technologies, Inc. is seeking a Computer Repair Technician to provide onsite hardware and networking support. You will perform installs, moves, adds, and changes, and supply follow-up services with issue escalation as needed.

The role requires working knowledge of computer systems, professional communication, and the ability to travel when required. A+ and related certifications are highly desirable for this position.

Qualifications

• High school diploma or GED.
• A+, Cisco, and HP certifications highly desired.
• Ability to travel when required.
• 1 year in field service support role for hardware/networking preferred.
• Sense of urgency; varying shifts depending on customer needs.

Responsibilities

• Provide onsite hardware and networking support for desktops, laptops, and servers.
• Maintain professionalism in actions and demeanor.
• Perform installs, moves, adds, and changes and test units for quality.
• Communicate repair steps, parts ordered, and time estimates to customers.
• Provide technical assistance for incoming issues related to computer systems and hardware.
• Respond to customer emails seeking assistance.
• Run diagnostics and maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Prioritize and schedule daily work orders.
• Develop knowledge of operating standards and procedures.
• Perform inventory management.
• Carry out other duties as assigned.

Skills

Customer service

Teamwork

Organizational skills

Professional demeanor

Education

High school diploma or GED

Tools

A+ Certification

Cisco Certification

HP Certification

Job description

Description

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!

Job Summary:

As a Computer Repair Technician, you will be providing onsite hardware and networking support. In this role, you'll perform installs, moves, adds, and changes. You'll also provide technical assistance and support for computer systems and hardware. Plus, you'll be responsible for follow-up services and problem escalation.

What You'll Be Doing:

• Providing onsite support to our customers, including hardware and networking support for desktops, laptops, and servers
• Maintaining a high degree of professionalism in actions, demeanor, and dress
• Performing installs, moves, adds, and changes as required as well as testing and inspecting units for quality
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
• Providing technical assistance and support for incoming issues related to computer systems and hardware
• Responding to email messages for customers seeking assistance
• Maintaining daily performance of computer systems and running diagnostic programs to identify problems with computer systems
• Installing, modifying, and repairing computer hardware and software
• Prioritizing and reviewing work orders to schedule daily work
• Developing a working knowledge of all operating standards, practices, and procedures
• Performing inventory management
• Performing other related duties as assigned

Requirements

What You'll Need:

• High school diploma or GED
• A+, Cisco, and HP certifications highly desired
• Ability to travel when required
• 1 year in field service support role supporting a variety of hardware and networking equipment preferred
• Sense of urgency
• Must be available for varying shifts depending on customers' needs
• Regular reliable attendance
• Exceptional organizational skills and a professional presence
• Ability to work efficiently within a team
• Must have ability to move equipment weighing up to 25 lbs.
• Must have exceptional driving record and have a valid driver's license (part of the responsibilities will be to drive a company vehicle for deliveries)
• Must be able to climb ladders
• Must be comfortable working at heights of 3-40 ft.
• Must be able to pass drug screening and background check

What You Can Look Forward to:

• We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
• PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
• CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.